HERBALINE MALAYSIA observes and complies with the PDPA act 2010. In so doing and among others, we observe the following policies:
In general, all users may visit HERBALINE MALAYSIA website anonymously without revealing any personally identifiable information. However, we obtain certain information by automated means when you visit our website through the use of cookies and pixel tags, which are standard tools in the internet industry. The use of cookies and pixel tags enables us to know your IP address, the type of browser you are using, and general browser activity. If you turn off cookies on your computer, you will not be able to complete a purchase on the website. HERBALINE MALAYSIA only collects personal information when you create an account and register to receive our communications including email newsletters and direct mailings by post, or when you register to place an order. By providing such information to us, you will be deemed to have consented to our collection of such information and HERBALINE MALAYSIA may contact you with promotional information through email or post. You have the right to unsubscribe from HERBALINE MALAYSIA promotional activities at any time. The customer information that we have in our database is reserved for internal use only, we do not sell or hand out this information to anybody, meaning that we keep this information confidential. This information is only needed in order to get to know you better and to find ways to improve our service quality. Furthermore, we only save data to the extent that it is technically and commercially necessary. It is understood that legal entities of the HERBALINE Group (including FLEURGIES & HERBLANDS) as well as other authorized third parties might save data for operational reasons. This includes that we might use a third-party service provider to serve advertisements on our behalf across the Internet and sometimes on this site. We (including the aforementioned service provider) may collect anonymous information about your visits to our website, and your interaction with our products and services. We might also use information about your visits to this and other websites to target advertisements for goods and services. This anonymous information is collected through the use of a pixel tag, which is industry standard technology used by most major websites. No personally identifiable information is collected or used in this process. They do not know the name, phone number, address, email address, or any personally identifying information about the user.
By landing on our webpage, accessing to our sites or providing personal data information on this site, you agree to our privacy policy.
All rights reserved. Any text, images, graphics, sound files, animation files, video files, and their arrangement on this site are subject to copyright and other intellectual property protection. These objects may not be copied for commercial use or distribution, nor may these objects be modified or reposted to other sites. This site may also contain images that are allowed for use by HERBALINE MALAYSIA but are subject to third party copyrights.
HERBALINE MALAYSIA is in no way responsible for any off-website pages or any other websites linked to or from the site. HERBALINE MALAYSIA disclaims all responsibility for the accuracy of any of the information provided on such linked sites and any goods or services provided or purchased from such sites.
We do not endorse or control the User Content transmitted or posted on the site. Thus, we do not guarantee the accuracy, integrity or quality of User Content. Under no circumstances will we be liable in any way for any User Content, including, without limitation, for any errors or omissions in any User Content, or for any loss or damage of any kind incurred by you as a result of the use of any User Content transmitted, uploaded, posted, e-mailed or otherwise made available via the site. In a situation where the National language conflicts with the English language, the English language shall prevail.
HERBALINE MALAYSIA or any of its subsidiaries or affiliates or any related companies or any of its authorised distributors/dealers or any other third party (collectively, "HERBALINE") Privacy Policy observes and complies with the Personal Data Protection Act 2010 (“Act”). This privacy policy (and the amendments thereof which may be made from time to time) (“Privacy Policy”) outlines and explains the policies and principles pertaining to the personal data that we obtain from you, as our valued customer or our tenants, landlords, consultants/advisors, ambassadors, vendors, suppliers, service providers, dealers, distributors and employees of our corporate tenants, landlords, consultants/advisors, vendors, suppliers, service providers, dealers, distributors. HERBALINE is committed
HERBALINE is committed to ensuring that the personal data provided to us are protected. This Privacy Policy describes and sets out the manner HERBALINE deals with your personal data including the manner in which we collect, process, use, disclose, transfer and store your personal data. This Privacy Policy applies to our day- to-day operations including visitors to our website.
This Privacy Policy constitutes written notice to you in accordance with the Data Protection Principles under the Act. In addition, this Privacy Policy shall also constitute as a written notice (as the context shall require) in relation to personal data of any other individual (including, without limitation, individual tenants, landlords, consultants/advisors, ambassadors, vendors, suppliers, service providers, dealers, distributors and employees of our corporate tenants, landlords, consultants/advisors, vendors, suppliers, service providers, dealers, distributors) who is not our customer but whose data is required to be collected by us by reason of, or incidental to, the provision of any services to us or vice versa.
HERBALINE reserves the right to revise and/or amend this Privacy Policy at any time and from time to time and the updated version and/or the supplemental Privacy Policy shall be posted at HERBALINE’S website. Kindly review this Privacy Policy on a periodic basis to stay informed of your rights and the protections accorded to you under the Act.
By using this website and/or by submitting your personal data to us, you have agreed to be bound by this Privacy Policy whereby we shall have the right to process your personal data in accordance with the Privacy Policy. (In this Privacy Policy, the term “we”, “ours”, “us”, “ours” refers to HERBALINE who is authorised to collect the personal data or any information being the subject matter of this Privacy Policy.)
Personal data in this Privacy Policy refers to any information that relates directly or indirectly to an individual, who is identified or identifiable from that and other information in our possession.
In this regard, by providing us your personal data and your continued usage and/or subscription to our membership programme, it is deemed that you have given your consent for us to use and process your personal data in accordance with this Privacy Policy. Failure to consent to the above may result in us NOT being able to provide you or continue to provide you with the relevant benefits offered by HERBALINE in your best interest.
In relation to personal data of any other individual who is not a customer but whose data is required to be collected by us to facilitate the various business transaction and/or engagement between us, it is deemed that such individual has given consent for us to process and use his personal data by the various business transaction and/or engagement between us.
When we need to collect your personal data for a purpose not set out in this Privacy Policy, we will endeavour to notify you and obtain your consent before such collection, or in the event that this is not practicable, as soon thereafter as is reasonable.
You have the choice, at any time, not to provide your personal data, or to revoke your consent for us to process or use your personal data by writing to us at the address as shown in Section 10 of this Privacy Policy. However, failure to provide such data or revocation of your consent may result in us being unable to provide you or continue to provide you the services in your best interest.
We treat and view your personal data seriously. . Customers, potential customers or recipients of HERBALINE’S products and/or services:
In the course of your dealings with HERBALINE, we may collect and/or you may have provided personal data and information about yourself to HERBALINE. Such personal data may have been provided to HERBALINE through your purchase or a third party’s purchase of HERBALINE’S products and/or services (whether online or offline) where you were named as the recipient of the same, your application for HERBALINE’S membership programme, your interaction with HERBALINE at events, marketing campaigns or promotions organised by HERBALINE or otherwise, your use of HERBALINE’S website at https://www.herbaline.com.my/ where cookies are used or through any other means of communication between you and HERBALINE. The processing of your personal data is necessary in order for us to process your purchase or a third party’s purchase of our products and/or services (whether online or offline) where you are named as the recipient of the same, your application for registration as a member of the HERBALINE’S membership programme, and/or to perform any of our contractual obligations owing to you or a third party.
Our individual tenants, landlords, consultants/advisors, ambassadors, vendors, suppliers, service providers, dealers, distributors and employees of our corporate tenants, landlords, consultants/advisors, vendors, suppliers, service providers, dealers, distributors:
In the course of your dealings with HERBALINE, we may collect and/or you may have provided personal data and information about yourself to HERBALINE. Such personal data may have been provided to HERBALINE through your application to become our individual tenants, landlords, consultants/advisors, ambassadors, vendors, suppliers, service providers, dealers, distributors or your employer’s application to become our corporate tenants, landlords, consultants/advisors, vendors, suppliers, services providers, dealers or distributors (whether online or offline), your dealings with HERBALINE as our individual tenants, landlords, consultants/advisors, ambassadors, vendors, suppliers, service providers, dealers, distributors or as a representative of our corporate tenants, landlords, consultants/advisors, vendors, suppliers, services providers, dealers or distributors, your use of HERBALINE’S website at https://www.herbaline.com.my/ where cookies are used or through any other means of communication between you and HERBALINE. The processing of your personal data is necessary in order for us to process your application to become our individual tenants, landlords, consultants/advisors, ambassadors, vendors, suppliers, service providers, dealers, distributors or your employer’s application to become our corporate tenants, landlords, consultants/advisors, vendors, suppliers, services providers, dealers or distributors (whether online or offline) and/or to perform any of our contractual obligations owing to you or your employer.
We obtain your personal data through various ways in the ordinary course of carrying out the Purposes as stated in this Privacy Policy, and this may involve personal data we receive from you through our communication with you via a variety of means and channels, including through our boutique(s), our membership scheme, through the internet or via post, email, phone, fax or text messaging on your mobile phone. Such personal data which may be collected by us includes information concerning your name, age, identity card number, passport number, address (including shipping and billing address), gender, date of birth, contact information, email address, telephone number, nationality, payment information (credit card numbers and expiry dates), and company name (if applicable).
Where we collect information through our website, we may automatically collect certain non-personal information regarding website user that does not identify you, and this includes the Internet Protocol (IP) address of your computer, and the date and time you access the website (“non-personal information”). We may use non- personal information to compile tracking information report for our better understanding and study to best meet the needs of visitors to our website, whereby you will remain anonymous to us unless you specifically choose to share information with us.
Customers, potential customers or recipients of HERBALINE’S products and/or services
The failure to supply such personal data or if such personal data provided is not satisfactory to HERBALINE, will result in us NOT being able to process your purchase or a third party’s purchase of HERBALINE’S products and/or services (whether online or offline) where you are named as the recipient and/or your application for HERBALINE’S membership programme, etc.
Our individual tenants, landlords, consultants/advisors, ambassadors, vendors, suppliers, service providers, dealers, distributors and employees of our corporate tenants, landlords, consultants/advisors, vendors, suppliers, service providers, dealers, distributors
The failure to supply such personal data or if such personal data provided is not satisfactory to HERBALINE, will result in us being unable to process your or your employer’s application to become our tenants, landlords, consultants/advisors, ambassadors, vendors, suppliers, services providers, dealers or distributors (whether online or offline) and/or to perform any of our contractual obligations owing to you or your employer.
The personal data that you provide will be collected, used and otherwise processed by us for the following purposes, which shall include, but without limitation:
In respect of our customers or potential customers or recipients of HERBALINE’S products and/or services:
In respect of our individual tenants, landlords, consultants/advisors, ambassadors, vendors, suppliers, service providers, dealers, distributors and employees of our corporate tenants, landlords, consultants/advisors, vendors, suppliers, service providers, dealers, distributors
(All the relevant purposes specified in Sections 5 (a) and (b) shall collectively be referred to as the “Purposes”). For the avoidance of any doubt, please note that our use of the personal data may also be extended to other purposes, including to comply with all applicable legislation, laws and regulations, to prevent fraud or illegal activities, or, to enforce or defend any of our rights.
Personal data provided to HERBALINE will generally be kept confidential. However, we may process, disclose, disseminate and/or transfer your personal data for the purpose of carrying out and/or fulfilling our obligations in respect of the Purposes and/or to all other purposes that are related to the Purposes as set out in Section 5 above to the following categories of parties:-
Notwithstanding the foregoing, we will endeavour to treat your personal data held by us as confidential, and to ensure that we, HERBALINE treat your personal data as confidential in accordance with this Privacy Policy and with all applicable data protection legislation, to the extent as practicable and necessary.
The Internet is not a secure medium. We cannot accept any responsibility for any unauthorised access or loss of your personal data, save in accordance with this Privacy Policy. We have put in place various security procedures, rules and technical measures to protect your personal data from any loss, misuse, modification, unauthorized or accidental access or disclosure, alteration or destruction. All of our employees and data processors, who have access to and are associated with the processing of personal data, are obliged to respect the confidentiality of your personal data. While we cannot guarantee that loss, misuse or alteration of data will not occur, we make reasonable efforts to prevent such unfortunate occurrences. Personal data that we collect from you will be stored and backed up securely in a restricted and controlled location.
Where we consider it necessary or appropriate for the purposes of data storage or processing or providing any service or product on our behalf to you, we may transfer your personal data to another related companies of HERBALINE within or outside Malaysia that may or may not have similar protections in place regarding your personal data and its use as set out in this policy. In such a case, we note that you agreeable to such a disclosure or transfer where it is necessary to carry out and to fulfil our obligations in respect of the Purposes.
We will only retain your personal data for as long as necessary to fulfil our obligations in respect of the Purposes and to all other purposes that are related thereto and/or purpose(s) for which it was collected or to comply with legal, regulatory and internal requirements. Thereafter we will destroy or permanently delete your personal data.
Please note that the accuracy of your personal data provided to us is essential. You are responsible for informing us about changes to your personal data or in the event you believe that the personal data we have about you is inaccurate, incomplete, misleading or not up-to-date. You have the right to request access to and correction of personal data held by us subject to the provisions of the Act. In this respect, you may write to us at the address append below to: . check whether we hold or use your personal data and request access to such data; . request that we correct any of your personal data that is inaccurate, incomplete or out-of-date; and . withdraw, in full or in part, your consent given previously, in each case subject to any applicable legal restrictions, contractual conditions and a reasonable time period. Attention : Customer Relationship Management (CRM) Department Email Address : onlineshopping@herbaline.com.my Telephone : 03-5121 5055 Fax : 603- 5121 5066 Address : No. 28, Jalan Anggerik Mokara 31/47, 40460 Kota Kemuning, Shah Alam, Selangor, Malaysia. You may also contact us if you have any questions or concerns regarding this Privacy Policy. However, please note that we reserve the right to charge you a reasonable fee for processing of any data access request.
We may use cookies on our website to allow you to set your individual preferences and to help us provide a better user experience. In this regard, you may choose to accept or decline cookies if your browser permits, but declining cookies may affect your use of the facilities at our website and your ability to access certain features of the site or to engage in transactions. Our website may contain links to other third party owned and operated websites or internet resources. When you click on one of those links you are contacting another website or internet resource, and we have no responsibility or liability for or control over those other websites or internet resources or their collection, use, or in any way processing of your personal data. The inclusion of third party websites on our website shall not in any way constitute an endorsement of such website’s contents, actions or policies.
We reserve the right to amend and update this Privacy Policy from time to time. This Privacy Policy together with any changes, amendments or updates will be posted on our web-site at https://www.herbaline.com.my/privacy
